We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email us here: reggie@reggiesfhs.au

Damages and Issues:
Please make sure to check your order as soon as it arrives. If there are any issues such as a defect, damage, or receiving the wrong item, please contact us straight away so we can look into it and sort it out for you.

Exceptions / Non-Returnable Items
Some items aren’t eligible for return, including perishable goods (like food or drinks) and custom or personalised products. We also can’t accept returns for hazardous materials, flammable liquids, or gases. If you’re unsure about your item, feel free to reach out, and we’re happy to help.

Please note, sale items and gift cards are also non-returnable.

Refunds

Refunds are only provided for items that are faulty or sent incorrectly, once approved.

Any approved refunds will be issued back to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank. Please note that shipping costs are non-refundable.

We’ll notify you once your return has been received and inspected and let you know whether your refund has been approved. If approved, your refund will be processed back to your original payment method within 10 business days. Please keep in mind that it may take a little extra time for your bank or credit card provider to finalise and display the refund.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at: reggie@reggiesfhs.au